Refund policy

We hope you love your Little Tide purchase. If something isn’t quite right, please contact us at hello@littletide.co.nz.

Change of mind & sizing

We accept returns for change of mind or incorrect sizing within 14 days of receiving your order.

Items must be unworn, unused, unwashed and in their original condition with all tags attached. For hygiene reasons, swimwear must be tried on over underwear and returned with any hygiene protection intact.

Approved change-of-mind and sizing returns will be issued as store credit for the value of the returned item.

Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable. We recommend using a tracked shipping service when returning your item.

Faulty, damaged or incorrect items

If your item arrives faulty or damaged, or you receive the wrong item, please contact us at hello@littletide.co.nz with your order number and photos where applicable.

We’ll work with you to resolve the issue in accordance with your rights under the New Zealand Consumer Guarantees Act 1993.

Nothing in this policy limits or excludes any rights or remedies you may have under New Zealand consumer law.

Pre-orders

Pre-orders may be cancelled for a full refund to your original payment method at any time before dispatch.